Return & Exchange

At Zafriq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange as per the following policy.

1. Eligibility for Return & Exchange

You can request a return or exchange if:
✔ The item is damaged, defective, or incorrect.
✔ The request is made within 10 days of receiving the order.
✔ The product is unused, unopened, and in its original packaging.

2. Non-Returnable Items

We do not accept returns on:
❌ Used or opened products
❌ Items without original packaging or missing accessories
❌ Perishable goods or hygiene-related items (e.g., opened oils or consumable products)

3. How to Request a Return or Exchange

To request a return or exchange:
1️⃣ Contact our customer support at 📧 Zafriq5623@gmail.com or 📞 +92 3104792354 within [X days].
2️⃣ Provide your order number and reason for return (with pictures if applicable).
3️⃣ Our team will review your request and guide you on the next steps.

4. Refund Process

• If approved, refunds will be processed via [Your Payment Method] within [X days].
• Shipping charges (if any) are non-refundable.
• In case of an exchange, the new item will be shipped once we receive the returned product.

5. Return Shipping Costs

• If the return is due to our mistake (damaged, defective, or wrong product), we will cover the shipping cost.
• For other returns (e.g., change of mind), the customer will bear the return shipping charges.